Return and Refund Policy

All products sold are non-returnable and non-refundable, except in cases of quality defects. If you receive a product with quality defects, please refer to the “Product Defects” section below for instructions on obtaining a replacement.

Product Defects

1. Parcel Inspection Upon Receipt:

   • All parcels are securely packed in courier flyers. If the parcel appears damaged or tampered with upon receipt, do not accept it from the postman.
   • Take a photo of the consignment note and the condition of the parcel.
   • Refuse to sign for the parcel and request the postman to return it to us.

2. Replacement for Damaged Parcels:

   • Send us the photos of the consignment note and the damaged parcel.
   • We will dispatch a new parcel within two (2) working days.

3. Discovery of Defective Products After Opening:

   • If you discover a defective product after opening the parcel, take a photo of the defective item and contact our customer service.
   • We will provide compensation within two (2) working days.

4. Incorrect Product Received:

   • If you receive a product that differs from what you ordered, take a photo of the incorrect item and contact our customer service.
   • You can return the incorrect product, and we will dispatch the correct item to you within two (2) working days.

We strive to ensure your satisfaction with our products and services. If you encounter any issues, please don’t hesitate to contact us for prompt assistance.